Terms and Conditions

Terms and Conditions

Last updated 17 August 2026

Working legal draft. This document is being reviewed by a qualified lawyer; contact us if anything looks incomplete or unclear.

Effective date: 17 August 2026
Last reviewed: 17 August 2026
Service provider: Planbase Limited (“FitMatch”, “we”, “us”, or “our”)
Contact: hello@planbase.app
Registered address: Flat 6, Chales Street, Newport, United Kingdom

1. About these terms

These Terms and Conditions govern your use of the FitMatch mobile app, website, and related services. By creating an account or using FitMatch, you agree to these terms. If you do not agree, do not use the service.

If you use FitMatch as a consumer, you keep all rights that cannot legally be excluded or restricted.

2. Who may use FitMatch

You must be at least 13 years old to create an account. If you are below the digital-consent age in your country (which may be between 13 and 16 in the European Union), a parent or guardian must provide verified consent where our processing relies on consent. If you are under 18, you should review these terms with a parent or guardian.

You must provide accurate account information and keep it up to date. You may not create an account for another person without authority.

3. Your account

You are responsible for:

  • Keeping access to your device, email, and authentication methods secure.
  • Activities carried out through your account, unless caused by our failure to use reasonable care.
  • Telling us promptly if you believe your account has been compromised.
  • Using only sign-in accounts and wardrobe content you are authorised to use.

FitMatch may use Clerk, Apple, and Google to provide authentication. Their separate terms may also apply.

4. What FitMatch provides

FitMatch lets you:

  • Create and manage a private digital wardrobe.
  • Upload and organise clothing images and details.
  • Record style and occasion preferences.
  • Create and save outfit combinations.
  • Receive AI-assisted clothing analysis and styling suggestions.
  • Use other features introduced from time to time.

We may improve, replace, or discontinue features. If a change materially reduces a paid service, we will provide any notice or remedy required by law.

5. AI-assisted features

FitMatch may use automated systems to identify clothing details, retrieve relevant pieces, and suggest outfits. AI outputs can be incomplete, unsuitable, or wrong. Outfit suggestions are general styling assistance, not professional advice. You remain responsible for deciding what to wear and whether an outfit is safe and appropriate for weather, work, activities, dress codes, culture, health, or other circumstances.

Do not rely on FitMatch for safety-critical decisions.

6. Your content

“Your Content” includes wardrobe photos, clothing details, preferences, feedback, and other material you submit.

You keep ownership of Your Content. You give FitMatch a limited, non-exclusive, worldwide licence to host, copy, process, analyse, display to you, and otherwise use Your Content only as needed to operate, secure, improve, and support the service. This licence ends when Your Content is deleted, subject to reasonable backup cycles and legal retention requirements.

You confirm that:

  • You own Your Content or have permission to use it.
  • Your Content does not violate another person's privacy, intellectual-property, or other rights.
  • Your Content does not contain unlawful or harmful material.

7. Acceptable use

You must not:

  • Break the law or encourage unlawful activity.
  • Upload content you do not have the right to use.
  • Attempt to access another person's account, wardrobe, photos, or data.
  • Probe, disrupt, overload, reverse engineer, or bypass service security, except where law expressly permits it.
  • Use automated tools to scrape, copy, or extract the service without written permission.
  • Upload malware or harmful code.
  • Misuse FitMatch to harass, exploit, discriminate against, or harm another person.
  • Use the service to develop or train a competing model or service without written permission.
  • Remove legal, copyright, or ownership notices.

8. Privacy

Our Privacy Policy explains how we handle personal information. It forms part of the information governing your use of FitMatch. Your wardrobe is designed to be private and user-scoped. You must still avoid uploading sensitive images or information that are not needed for styling.

9. Intellectual property

FitMatch and its licensors own the app, software, design, branding, documentation, models, and other service materials, excluding Your Content. We give you a limited, personal, revocable, non-exclusive, non-transferable right to use FitMatch for its intended purpose while these terms apply.

10. Fees, subscriptions, and cancellations

FitMatch is free at launch. There is currently no recurring subscription or automatic renewal. If Planbase Limited introduces paid features, the price, billing period, included features, renewal terms, cancellation method, and applicable taxes will be shown clearly before purchase.

  • App-store purchases are billed and managed under the applicable Apple App Store or Google Play terms.
  • Subscriptions may renew automatically until cancelled.
  • You can cancel through the relevant app store or account settings.
  • Cancellation normally stops future renewal but does not remove access already paid for.
  • Refunds and cooling-off rights will be provided where required by law.

11. Service availability and changes

We aim to provide FitMatch with reasonable care and skill. The service may occasionally be unavailable because of maintenance, updates, faults, security work, provider outages, or events outside our reasonable control. We do not promise uninterrupted or error-free operation.

12. Suspending or ending access

You may stop using FitMatch at any time. You may request deletion through the account controls in FitMatch where available or by emailing hello@planbase.app from the email address connected to your account. We aim to complete verified deletion requests from active systems within 30 days.

We may restrict, suspend, or close an account where reasonably necessary to:

  • Address serious or repeated breaches of these terms.
  • Protect users, FitMatch, service providers, or third parties.
  • Respond to fraud, security threats, or legal requirements.
  • Stop unlawful or harmful use.

13. Our responsibility

Nothing in these terms excludes or limits liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of rights that law does not allow us to exclude.

14. Third-party services

FitMatch relies on services such as Clerk, Supabase, Pinecone, Apple, Google, hosting providers, and app stores. Some features may require you to accept a third party's terms.

15. App-store terms

If you download FitMatch through Apple or Google, the app store's terms also apply.

16. Changes to these terms

We may update these terms for legal, security, operational, or product reasons. If a change materially affects your rights, we will provide reasonable advance notice where required.

17. Complaints and disputes

Please contact hello@planbase.app first so we can try to resolve a complaint. These terms are governed by the laws of England and Wales. If you are a consumer, you may also benefit from mandatory protections in the country where you live.

18. General terms

  • If a court finds part of these terms unlawful or unenforceable, the remaining parts continue to apply.
  • A delay in enforcing a term does not waive the right to enforce it later.
  • You may not transfer your account or rights under these terms without our permission.

19. Contact

Planbase Limited
hello@planbase.app
Flat 6, Chales Street, Newport, United Kingdom